AI News

Educational chatbots for project-based learning: investigating learning outcomes for a team-based design course Full Text Ensuring AI’s authentic alignment with human expressions, without crossing into this discomfort zone, is crucial for fostering positive human-AI relationships. The synergy between RL and deep neural networks demonstrates human-like learning through iterative practice. An exemplar is Google’s AlphaZero, which […]

Customer service transformation: PwC Rude customers are a common issue many customer service reps have to deal with. That’s becoming increasingly true now that consumer expectations are evolving. If agents don’t answer a call quickly enough, or customers are already frustrated by the time they reach an employee, they’ll show it. Proactive customer service means […]